Frequently Asked Questions

Do you have questions before or during your stay? On this page we try to answer all your questions about our hotel.

Is your question not listed here? Ask your question to Angel, our chatbot! If Angel cannot help you, please contact reception.

Hotel General

What are the check in and check out times during my stay? What are the check in and check out times during my stay?

You can check in with us from 15:00 and check out is until 12:00. 

Until what time is the hotel reception open? Until what time is the hotel reception open?

The hotel reception is open 24/7, which means that there will always be someone there to welcome you, regardless of your time of arrival.

Are pets allowed in the hotel? Are pets allowed in the hotel?

No, it is not allowed to bring pets to the hotel.

Is smoking allowed in the hotel? Is smoking allowed in the hotel?

The hotel is completely non-smoking. That means no smoking in the hotel, rooms, balcony and other public areas.

What payment methods are accepted? What payment methods are accepted?

At the reception we accept the following payment methods: pin (contactless) or by credit card. Payment with cash is not possible.

Is luggage storage available? Is luggage storage available?

Yes, luggage storage is available free of charge if you wish to leave your luggage at the hotel before check-in or after check-out.

Is the hotel wheelchair accessible? Is the hotel wheelchair accessible?

Unfortunately, our entrance is only accessible via stairs and the breakfast area is also only reachable by stairs. There are no specific adaptations available for guests with limited mobility.

Our hotel does not have rooms specifically designed for guests with disabilities. However, we do offer deluxe rooms, such as rooms 309 and 409, which are more spacious and may be suitable for the use of a walker. Please note that the bathrooms in these rooms are relatively compact. For added convenience, a shower chair is available.

We recommend contacting us to discuss whether our hotel is suitable for your needs.

I am not yet 18 years old, can I stay in the hotel? I am not yet 18 years old, can I stay in the hotel?

It is allowed when the parents have signed a written statement. We also ask for a copy of the passport of all underage guests, in case there is no adult present.

What is the reason you have to give your credit card? What is the reason you have to give your credit card?

To guarantee your reservation before arrival, the amount on your credit card will be authorized at noon on the day before your arrival. At check-in you can pay with another payment card, the authorization taken earlier will be cancelled.

How can I change or cancel my reservation? How can I change or cancel my reservation?

You can change or cancel your reservation by contacting the booking channel where you made your reservation. Please check your personal reservation confirmation for the specific cancellation policy.

Restaurant

What are the breakfast opening hours? What are the breakfast opening hours?

From Monday to Friday you can enjoy breakfast from 07:00 - 10:00. And on weekends from 07:30 to 11:00. 

Breakfast is not included in the reservation, can we still take advantage of breakfast? Breakfast is not included in the reservation, can we still take advantage of breakfast?

Yes it is certainly possible to use breakfast. Please contact the hotel by phone to adjust your reservation for this purpose.

Car, bicycle and public transport

Does the hotel have its own parking lot? Does the hotel have its own parking lot?

Amrâth Hotel DuCasque has a private car park with 6 parking spaces. This parking lot is located in front of the hotel and parking in this parking lot is for a fee.

What parking options are available? What parking options are available?

Upon arrival, you may use our paid parking lot. If there is no availability in our own parking lot, we will direct you to one of the nearby parking lots.

Can I rent a bicycle during my stay? Can I rent a bicycle during my stay?

Yes sure, you can rent a regular or an electric bike during your stay at our reception.

Is the hotel easily accessible by public transportation? Is the hotel easily accessible by public transportation?

Amrâth Hotel DuCasque is easy to reach by public transport. The walking distance to the train station is only 17 minutes.